Privacy, terms
& refunds.

What we collect and why

Your name, phone number and email, to prepare your order and contact you about it. Our payment provider emails your receipt.

For delivery, the address you enter. We send it to Geoapify to locate it on a map and check whether it is within our delivery area.

What you ordered, when, and how much you paid, to make and hand over your order, handle refunds and keep the shop’s accounts.

If you sign in: your email address, the name, phone number and delivery addresses you save, and your order history.

If you turn on order updates in the app or on this website: the notification address registered by your device or browser and your choice are used to tell you about order progress and refunds.

Promotional offers are optional and off by default in the app. If you turn them on there, the app uses your device’s notification address and records your choice. You can change this in Notifications and updates.

To link your orders to this device without a sign-up, the service creates an anonymous guest identity. Your internet address is used briefly to limit repeated requests and stop misuse.

The ordering app and website do not use your location, contacts, camera or photos, and do not track you across other apps or websites.

Payments

Card, Google Pay and Apple Pay payments are handled by Stripe. Your card number goes straight to Stripe; the shop never sees or stores it and receives only the payment result and a reference.

Services that handle data for us

Supabase hosts the ordering service database and sign-in. Stripe processes payments. Geoapify powers address search and delivery checks using OpenStreetMap and other address data. Expo, Google Firebase and Apple deliver notifications you choose to receive. An email provider sends sign-in codes.

They process data only to provide these services to the shop. We do not sell your data or share it for third-party advertising.

How long we keep it

Records of paid orders, including the name, phone, email and delivery address given for each order, are kept for as long as the shop is required to keep financial records (the exact period will be stated here before launch).

Unused price quotes and address checks are deleted after a day. Your saved name, phone number and addresses are kept until you change or remove them, or delete your account. Notification addresses are removed when you sign out or delete your account.

Deleting your account

In the app, choose Account → Delete account. On this website, sign in with the code sent to your email and use the account deletion page.

Deleting your account removes your sign-in, saved name, phone number and addresses, and notification settings straight away. The app and website forget your orders and contact details on this device. Order records are kept as described above, no longer linked to an account.

If an order or refund is still in progress, you can delete your account once it has finished.

Your rights

You can order without an account. Under UK data protection law you can ask for a copy of your data, ask us to correct or delete it, or object to how we use it. Contact the shop using the details below.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ico.org.uk).

Refunds and cancellations

If the shop can’t make your order and cancels it, you get a full refund to your card automatically. Banks usually take 5–10 working days to show it.

If something is wrong with your order, call the shop and quote your order number.

Terms of ordering

Prices and times are confirmed when you review your total. Your order is sent to the shop only after payment is confirmed.

Delivery is available within the shop’s delivery area and above its minimum order. Collection orders are held at the counter for your chosen time.

If you have an allergy, contact the shop before ordering. See Allergens & nutrition in the app or on this website.